01 October 2021
The author’s trust, Leeds Community Healthcare NHS Trust, has a dynamic methodology around quality and service improvement called ‘Making Stuff Better’. It is a simple phrase, but holds some meaningful principles which the staff aim to follow.
The first is that everyone can make stuff better at work — we can all have ideas that can result in a positive difference. The second is promoting a culture of service improvement, where this approach can just happen and flourish.
