Since The Queen’s Nursing Institute (QNI) was established in 1887, we have been a charity focused on improving the experience of the patient cared for in the home and community.
One of the many ways in which we can demonstrate that we make a tangible difference to patients, families and carers is through the support we give every year to the successful delivery of our QNI frontline innovation projects.
Crystal Oldman, Chief Executive of The Queen’s Nursing Institute (QNI).
Denise Burley describes the educational provision involved in setting up a Telephone Advice System and looks at some of the problems cited regarding the NHS Direct service.
William Bryans gives an overview of how to make successful bids.
William Bryans is the author of Resource Management in Health and Social Care and Essential Checklists for Frontline Staff. Both books are published by Radcliffe.
Article accepted for publication: May 2006