Here, Ellie Lindsay OBE explores why, with the increased use of virtual technology in health care, good communication skills are more vital than ever to ensure person-centred, holistic care.

The evolution of technology and electronic devices, such as smart phones, has greatly influenced the way we communicate today, improving the speed and ease of reaching out to others. But, the downside of the speed of, for example, a text messaging service, may be that individuals are no longer taking the time to converse in person and to be truly present — in mind and body.